AQ999BD FAQ — Answers to All Your Questions

No. Each person is allowed only one account. If multiple accounts are found linked to the same individual, all accounts will be permanently suspended and any remaining balance may be forfeited.

On the login page, click "Forgot Password?" An OTP code will be sent to your registered mobile number or email. Use the code to set a new password. The whole process takes just 2–3 minutes.

Go to the "Identity Verification" section in your account settings. Upload a photo of your National ID or passport. Verification is typically completed within 24–48 hours. Once verified, your withdrawal limit will increase.

Yes, you can update your registered mobile number from account settings. You will need to verify via OTP sent to your old number before the change is applied. For security reasons, the process may take up to 24 hours to complete.

To close your account, contact support via live chat or email. Make sure to withdraw your balance before closing. If you need a break for responsible gaming reasons, you can also use the self-exclusion option.

Entering the wrong password several times in a row may temporarily lock your account. Wait 30 minutes and try again. If the issue persists, contact support — your account will be unlocked after identity verification.

aq999bd supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. All payment methods operate in BDT.

The minimum deposit on aq999bd is just ৳200 — one of the lowest deposit limits in Bangladesh, making it perfect for new bettors.

Withdrawals via Mobile Pay and Nagad are typically processed within 15 minutes to 3 hours. Bank transfers may take 1–3 business days. Having a verified account speeds up the process.

Deposits are usually credited within 2–10 minutes. If more than 30 minutes have passed, contact support with a screenshot of the payment. Providing the transaction ID will help resolve the issue faster.

aq999bd does not charge any withdrawal fees. However, your mobile banking provider (such as Mobile Pay or Nagad) may apply their own service charges. Please contact the relevant service provider for details.

The minimum withdrawal is ৳500. The maximum limit varies based on your account verification level. Fully verified accounts can withdraw up to ৳5,00,000 per day.

No. For security and anti-money laundering compliance, withdrawals can only be made to a payment account registered in the account holder's own name.

aq999bd offers betting on 30+ sports, including cricket, football, kabaddi, tennis, basketball, and hockey. Cricket and football have the widest range of markets. In-play betting is also available on live matches.

Live Betting, or in-play betting, lets you place bets during a match with real-time odds. The odds shift moment to moment, making it more exciting and potentially more rewarding than pre-match betting.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can settle an active bet early using the "Cash Out" option. Note that Cash Out may not be available on all matches.

The minimum bet on aq999bd is just ৳50 — ideal for new bettors who want to build experience with low risk. Maximum bet limits vary depending on the match and market.

If a match is abandoned or cancelled, all related bets are generally voided and stakes are refunded in full. For accumulator bets, the abandoned match is calculated with odds of 1.0.

aq999bd uses decimal odds. For example, odds of 1.80 mean a winning ৳100 bet returns ৳180 in total (৳80 profit + ৳100 stake). Higher odds mean a lower chance of winning but a bigger payout.

New to aq999bd? Get a 100% welcome bonus on your first deposit. Deposit ৳1,000 and start betting with ৳2,000. The bonus is added automatically — no extra steps needed.

The welcome bonus typically requires 10x wagering. This means if you receive a ৳1,000 bonus, you must place ৳10,000 in bets before it becomes withdrawable. Visit the Promotions page for full terms and conditions.

Deposit a set amount each week to qualify for a reload bonus. The bonus amount and terms may change over time — check the promotions page regularly for the latest offers.

Yes. When a friend registers through your referral link and makes their first deposit, both you and your friend will receive a bonus. You can find your referral link in the account dashboard.

No, bonus balance cannot be withdrawn directly. Once the required wagering conditions are met, any winnings earned from the bonus can be withdrawn. Bonuses are generally valid for 30 days.

If you lose a set amount in a given week, you may get a portion back through our cashback offer. See the promotions page for current cashback rates and terms.

The aq999bd app is available directly from our download page in both Android and iOS versions. It may not be listed on Google Play or the App Store, so always download from the official site.

Download the APK file from the download page. In your phone's settings, enable "Install from unknown sources." Then open the APK file to install it. Once installed, grant the required permissions and launch the app.

After your first login, go to Settings and enable the "Biometric Login" option. If your phone has fingerprint or face unlock set up, you can use it to log in from that point on.

When you receive an in-app notification, tap to update — or download the latest version from the download page. Simply install the new APK over the old one to complete the update. Your data will not be affected.

First, check that your internet connection is working. Close the app and reopen it. If the issue persists, clear the app cache and install the latest version. If you still have trouble, try logging in via the website.

Yes, aq999bd operates under an international gaming license. All transactions are secured with SSL encryption. User data is never shared with third parties.

After logging in, go to Account Settings and open the "Security" section. Enable "Two-Factor Authentication" and choose your preferred method — mobile OTP or Google Authenticator. With 2FA active, your account stays protected even if your password is compromised.

If you notice any unfamiliar logins or transactions on your account, change your password immediately and contact support. We will investigate your account right away and take the necessary action.

No. aq999bd will never ask for your password by phone, email, or chat. If anyone requests your password or OTP, it is a scam — report it to support immediately.

Use a strong, unique password. Keep 2FA enabled. Avoid logging in on public Wi-Fi. Always log out on shared devices. Never click suspicious links. Change your password regularly.